IT Support Helpdesk

Our virtual IT helpdesk provides remote assistance for all your team's tech troubles. This includes software installation and configuration, troubleshooting common application errors, resolving printer and peripheral connectivity issues, and diagnosing network problems. We aim to minimize downtime and ensure your remote operations run smoothly.

Remote Desktop Solutions

We enable your remote team to securely access their office computers, servers, and specialized applications from any location. This includes setting up Virtual Private Networks (VPNs) or secure remote desktop gateways, ensuring that sensitive data and powerful software can be utilized effectively and safely by your distributed workforce.

Productivity Suite Management

We offer end-to-end support for leading cloud productivity suites. This covers initial setup, user account creation and management, email and document migration, configuration of collaboration tools (like Teams or Meet), and ongoing troubleshooting for all applications within Microsoft 365 or Google Workspace.

Remote Employee IT Onboarding

Simplify the IT setup for your new remote hires. Our service includes setting up their user accounts across all necessary systems, installing and configuring essential software on their devices, granting appropriate access permissions, and providing initial security awareness briefings. This ensures new team members are productive and secure from day one.

Applications Support

We provide ongoing technical support for a wide range of business-critical applications beyond common office suites. This includes troubleshooting issues with Customer Relationship Management (CRM) systems, Project Management Platforms (like Asana, Trello, Monday.com), industry-specific software, and other bespoke tools your team relies on.

System Administration

We handle the behind-the-scenes management of your IT infrastructure, even without a physical office. This includes managing user accounts and access controls, monitoring system performance and health, applying necessary software and security updates, configuring network settings, and ensuring robust data backup and recovery processes.